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RETURNS POLICY

WHAT IS YOUR ONLINE RETURNS POLICY?

If you are not fully happy with the goods you have received, you can return them to us within 7 days of receipt, providing they are in original resalable condition.

Once returned you will be entitled to receive an exchange or a refund, which will not include the cost of the original postage and packaging. We are not able to refund or exchange items that appear to have been worn, washed, or are not in original condition.

 

Returns

Returns must be covered by the customer. We suggest using your local postal service or a courier:

  • Please email to us at roughenough@roughenough.net and print it for record in your returns.

  • Ensure your return is well packaged, and meets all the conditions outlined below.

  • Please mark 'Returned Items' on both your parcel and on all paperwork enclosed to prevent it incurring import charges and taxes.

  • Enclose the completed Returns form with your goods, and return to the following address: 

    Returns Terms and Guidelines

  • All returned items must be unworn, unwashed, complete with original tags and/or packaging if applicable.

  • We are not responsible for the return shipping costs of the items.

  • All Items must be in original, resalable condition.

  • Please make sure all returned items are well packaged, so as not to be damaged in the post.

  • Please make sure all return packages are sent with a trackable, insured service.

  • We cannot take responsibility for items damaged or lost in the return transit.

  • If returned an item from outside the USA , please clearly mark the package 'RETURNED GOODS', to avoid any customs charges. ROUGH ENOUGH is NOT responsible for any return custom charges made.

  • Please make sure that the printed email record is enclosed with your goods - no printed email record may result in your return not being processed.